A Better Way to Understand Your Employee's Sentiment

Team Wiretap
6/22/18 11:29 AM

Human Resources teams commonly invest in employee engagement surveys annually, in order to better understand employee sentiment and perception of the workplace. However, this process is inefficient at best, and inherently flawed in three key respects:

3 Key Flaws in Employee Engagement Surveys

1. Real-Time Data is Needed for Real-time decisions

With these one-time surveys, organizations receive insights from snapshots of a single moment in time. Organizations then leverage this information to make business decisions for a full calendar year.

In reality, organizational sentiment ebbs and flows depending on events and the mood of the organization. For example, a survey distributed soon after a company culture event might yield very different results than if employees took the same survey after a large lay-off. And over a year’s time, the accuracy of these surveys inevitably diminishes.

2. The Results Are Often Too Late to Take Action

Furthermore, the initial insights are even naturally delayed. Surveys need time to collect employee responses once distributed. Then, it takes additional time to compile and analyze the responses. Human resources teams receive the results several weeks or months later, further diminishing the value of the survey outcomes.

If you are making informed decisions on old information, you are trying to solve new problems with old data.

— Greg Moran, COO at Wiretap

3. Surveys Often Elicit Biased and Inaccurate Responses

In large enterprise organizations, traditional culture surveys often tie directly or indirectly into employee evaluations and bonus pay. The availability of bonus dollars or other incentives sometimes depends on an increase in positive sentiment at the company, or even overall improvement within a small workgroup, for example. This leaves a lot of space for influence and bias, as teams encourage each other to respond to surveys in a positive manner. As such, employees may choose not to respond honestly.

These surveys also utilize questions shaped by Human Resources professionals and can lead to confusing language. Misinterpretation of the questions may lead employees to answer inaccurately, further skewing the results. Lastly, organizations must determine if the survey even asks the right questions in order to get an accurate pulse of employee opinion towards the workplace.


How Natural Language Processing AI-Technology Can Change the Face of Sentiment Analyses

With a natural language processing solution, an AI-powered technology that analyzes human language, organizations can leverage the communication data in their own ecosystem.

For example, by analyzing the patterns in public and private messaging on Yammer or Workplace by Facebook, organizations can glean more accurate and relevant employee insights than the traditional annual survey process.

Near Real-Time Insights Allow for More Timely Response

By monitoring and analyzing communication data within your tech-stack, leaders pull insights whenever needed, analyzing the metric in near real-time. With this insight, leaders can identify when sentiment starts to slip, determine potential causes based on context, and respond before the situation inflames.

Collaboration Platforms and Sentiment Analysis: A Powerful Combination

Collaboration platforms continue to gain traction in workplaces around the globe.

This new source of communication data presents your organization an opportunity to not only better understand sentiment, but also to monitor topics, keywords, and shared content; giving your teams the information they need to make better, more informed decisions.


The Industry Leading Enterprise Collaboration Monitoring & Insights Solution

Aware by Wiretap’s AI-driven, proprietary sentiment model analyzes workplace communication and delivers a real-time sentiment metric informed by both message content and context. 

Leaders need only to check a dashboard to keep a pulse on organization sentiment. If they see an issue, they can investigate—bias free. With shared content monitoring functionality, the team can also pull relevant messages and leverage additional context to identify the root of the sentiment change.

 See how your enterprise stacks up with these benchmarks.

Request a free Collaboration Risk Assessment to gain visibility into employee interactions and identify potentially harmful or inappropriate communications on your organization’s collaboration platform.

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